We have had quite a bit going on over the last few months as many will have noted. In the reception area, two staff have left. Jan reached a time in her life where she felt it better to stop working ( a time many people wish would come sooner but finances and health dictate!). Jo, who was a more recent addition found she wanted to move away from Mandurah up to Perth to be closer to some of her family. Ezra is the new young man behind the desk. His confidence is growing and as he gets to know everyone we will see more smiles I am sure! Please give him some support in the learning process. As he is young he is of course great with the computer stuff.
From a doctor point of view we have lost our longest serving member. Dr Raja has reached a point where the driving from home ( in Perth) is too frustrating. Having spoken to him since he misses his patients that he knows well and all the staff of Metceni.
We are lucky to have Dr Perera able to increase her hours to 4 days a week and she will be available to take on the care of Dr Raja's patients. Your first appointment with another doctor after Dr Raja may be a bit longer than you expect as the new doctor won't know you like Dr Raja. Each doctor has their own way of recording things and the new doctor may want to check that everything is recorded.
I am trying hard to get a good doctor to replace Raja ( although I know no doctor will be quite the same. ) Given the philosophy of the practice I am looking for doctors who are good listeners, easy to understand, willing to look at whole patient care and good at what they do. Like Raja was when he first came, they may originate from overseas and need a bit of time to adjust to the Australian system but they may also have worked in Australia for a while.
My wish list is that they will be living in Mandurah so we can have a doctor able to stay long term.
Unfortunately, as in most areas of life these days, people like to change and move about at different stages of their career and home circumstances.
Our other big change is we have to get a new computer system. Currently we are making sure that all our patients information comes across correctly, and soon we will have to tackle learning something new. this will also give us a better method of sending our patients SMS messages and direct messages through a patient held Manage My Health app. We may need a few weeks to adjust to the system before the app is arranged but we will give more information around the time. I can see a lot of advantages for patients and an easier way for doctors to send quick messages. It will also enable the ability to have email or skype style consults in select cases. These wouldn't be covered by medicare and would require a private fee but if you may be interested let our receptionists know and we may organise a survey to look at options.